Vehicall Privacy Policy

1. Data Controller

VEHICALL LIMITED, registered in England and Wales (company number 16739605), registered office at Church View Chambers, 38 Market Square, Toddington, Dunstable, England LU5 6BS.

Email: legal@vehicall.uk

2. Information We Collect

Information you provide:

• Account details (name, email, phone)
• Vehicle information (registration, make, model)
• Service request details, photos, and pickup/destination locations
• Reviews and ratings you leave for service providers

Information collected automatically:

• Device information and app usage
• Location data (with your permission, to match you with nearby service providers and calculate distances)
• Push notification tokens

Information from third parties:

• Vehicle data from government sources (DVSA — MOT history, vehicle details)

3. How We Use Your Information

4. Information Sharing

With Suppliers (when you submit a service request):

• Suppliers in your area see your service request, vehicle details, and pickup location so they can quote
• Your contact information is shared with a Supplier only when you accept their quote

With service providers we use to run the platform:

• Cloud hosting and database services
• Push notification services
• Driving-distance calculation services (we do not provide navigation or directions; these providers only receive the two locations needed to calculate a distance)
• Map display services (Apple Maps on iOS, Google Maps on Android)
• Vehicle information services (DVSA)
• Email delivery services
• Error monitoring and crash reporting

Other disclosures:

• When required by law
• To protect our rights or the safety of users

5. International Transfers

Your data may be processed outside the UK. We ensure appropriate safeguards (Standard Contractual Clauses or adequacy decisions) are in place.

6. Data Retention

• Active accounts: Until you delete your account
• Guest / temporary accounts: Flagged as expired after their 7-day validity period; account data is retained (not deleted) to preserve job history, and the account can later be upgraded to a full account
• Completed job records: Retained to preserve your service history and the integrity of Supplier ratings
• Reviews you've written: Retained to preserve Supplier reputation data, with your name removed if you delete your account

7. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Erase your data (subject to retention requirements above)
• Restrict processing
• Data portability
• Object to processing based on legitimate interests

You can delete your account directly in the app via Settings → Delete Account, or on the web at vehicall.uk/delete-account. To exercise any other rights, contact legal@vehicall.uk.

8. Complaints

You may lodge a complaint with the Information Commissioner's Office:

ICO: https://ico.org.uk | 0303 123 1113

9. Changes

We may update this Policy with notice via the App or email.

10. Contact

VEHICALL LIMITED

Email: legal@vehicall.uk

Address: Church View Chambers, 38 Market Square, Toddington, Dunstable, England LU5 6BS